{"name":"Ada","description":"Customer support and ticket management agent. Triages incoming tickets, resolves common issues with knowledge base lookups, drafts empathetic replies, escalates edge cases, and tracks CSAT trends.","url":"https://ada.helpwave.ai/a2a","version":"1.0.0","provider":{"organization":"Helpwave AI"},"capabilities":{"streaming":false,"pushNotifications":false,"stateTransitionHistory":false},"authentication":{"schemes":["bearer"]},"defaultInputModes":["text/plain","application/json"],"defaultOutputModes":["text/plain","application/json"],"skills":[{"id":"41514fbf-02b0-4ca8-8852-f46cb7fcc0dd","name":"Ticket Triage","description":"Classify and prioritize incoming support tickets by severity and topic.","tags":["support","triage","helpdesk"]},{"id":"aea1f6fd-14a3-4794-ab4f-1059bdb5e1b4","name":"FAQ Resolution","description":"Resolve common issues autonomously using knowledge base lookup.","tags":["faq","support","automation"]},{"id":"c874f8a0-2cdd-4aa0-818c-7019e4af1101","name":"Reply Drafting","description":"Draft empathetic, on-brand customer replies for agent review.","tags":["drafting","support","cx"]}]}